Private Day Trip to Alhambra from Seville

This review is no reflection of the actual tour of the Alhambra or Antonio, the guide we met there. Antonio was extremely knowledgeable, attentive and very personable. Unfortunately, we only had two and a half hours with him rather than the three hours that we paid for. Ole Tours got entrance tickets for us late in the day so Antonio was unable to begin the tour until 5:30 and the Alhambra closed at 8:00. The itinerary that we paid over $800 for was to include a 9 am pickup at our hotel, a three hour tour of the Alhambra, free time in Granada for exploring on our own and lunch on our own. The night before our tour, we received a message from Ole Tours stating they would be picking us up at 2 pm. When we called to inquire about this, an extremely rude representative said among other things that we were "lucky" to be able to see this historical sight at all. We essentially had two choices, go along with whatever they would provide us or lose our money. From 2 pm until our return to our hotel at 11 pm at night we were given no opportunity to get anything to eat. The guide who rode with us and the driver barely spoke to us during the 6 hours that we were in the van with them. Upon returning home, we contacted Viator regarding our experience and received two emails regarding their contact with Ole Tours. One contained falsehoods and the other blamed us for the difficulties. We subsequently wrote to Viator's headquarters and received no response to our correspondence.